Importados sobre Atendimento ao Cliente

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Customer Centricity: Focus on the Right Customers for Strategic Advantage

Customer Centricity: Focus on the Right Customers for Strategic Advantage

Zingerman's Guide to Giving Great Service

Zingerman's Guide to Giving Great Service

Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service

Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service

AMACOM inglês

Sell Without Selling Out: A Guide to Success on Your Own Terms

Sell Without Selling Out: A Guide to Success on Your Own Terms

How to Win Campaigns: Communications for Change

How to Win Campaigns: Communications for Change

Branding Between the Ears: Using Cognitive Science to Build Lasting Customer Connections

Branding Between the Ears: Using Cognitive Science to Build Lasting Customer Connections

The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World

The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World

No B.S. Trust-Based Marketing: The Ultimate Guide to Creating Trust in an Understandably Un-Trusting

No B.S. Trust-Based Marketing: The Ultimate Guide to Creating Trust in an Understandably Un-Trusting

Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Service Design for Business: A Practical Guide to Optimizing the Customer Experience

The Metail Economy: 6 Strategies for Transforming Your Business to Thrive in the Me-Centric Consumer

The Metail Economy: 6 Strategies for Transforming Your Business to Thrive in the Me-Centric Consumer

The Cult of the Luxury Brand: Inside Asia's Love Affair with Luxury

Customer Experience 2

Customer Experience 2

Clued In: How to Keep Customers Coming Back Again and Again

Clued In: How to Keep Customers Coming Back Again and Again

Rethinking Reputation: How PR Trumps Marketing and Advertising in the New Media World

Rethinking Reputation: How PR Trumps Marketing and Advertising in the New Media World

The Service Culture Handbook: A Step-By-Step Guide to Getting Your Employees Obsessed with Customer

The Service Culture Handbook: A Step-By-Step Guide to Getting Your Employees Obsessed with Customer

Perfect Phrases for Customer Service: Hundreds of Ready-To-Use Phrases for Handling Any Customer Ser

Perfect Phrases for Customer Service: Hundreds of Ready-To-Use Phrases for Handling Any Customer Ser

My Product Management Toolkit: Tools and Techniques to Become an Outstanding Product Manager

My Product Management Toolkit: Tools and Techniques to Become an Outstanding Product Manager

Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Sol

Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Sol

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